Frequently Asked Questions

  • I don’t work directly with insurance companies. I know that might feel like a barrier and I am committed to transparency in my reasoning. 

    Insurance often comes with limitations (like requiring a diagnosis, capping the number of sessions, or deciding what kind of therapy they’ll cover). These rules can get in the way of the kind of deep, individualized work I aim to do with clients.

    By staying out-of-network, I’m able to offer therapy that’s flexible, relational, and truly centered on your needs – not insurance requirements.

    That said, many clients are still able to get reimbursed for part of their sessions using their out-of-network benefits. I can provide a superbill (a special receipt) you can submit to your insurance.

    To make the process easier, I’ve partnered with a service called Mentaya. They’ll handle claim submissions on your behalf for a small fee, so you don’t have to deal with the paperwork. It’s completely optional, but many people find it worth the time saved. You can learn more or check your benefits here.

    How to Check Your Out-of-Network Benefits

    If you’d like to use your out-of-network benefits to get reimbursed for therapy, here are a few steps you can take to find out what’s covered:

    1. Call the number on the back of your insurance card.
      Ask to speak with someone about your outpatient mental health benefits.

    2. Ask these key questions:

      • Do I have out-of-network benefits for mental health?

      • Is telehealth therapy (virtual sessions) covered?

      • What is my deductible, and has any of it been met?

      • How much will I be reimbursed per session with a licensed mental health counselor?

      • Do I need any pre-authorization?

    3. Let them know you'll be paying your therapist directly and submitting a superbill for reimbursement.

    If you're not sure where to start, I’m happy to guide you through it or help you understand the terminology. Many clients find that once their deductible is met, they receive partial reimbursement for each session.

  • At this time, Still Within Therapy is a fully virtual practice based in Utah. All sessions are held via secure video, allowing you to access support from the comfort of your own space.

    In the future, I may offer hybrid options that include occasional in-person sessions in Salt Lake City, possibly every other month. If this interests you, please don’t hesitate to reach out and let me know.

  • Our first session is a chance for us to get to know each other and begin creating a space that feels safe, supportive, and centered on you.

    After reviewing policies and questions you may have about logistics, we’ll start by exploring any immediate concerns you’d like to share. Some people come in knowing exactly what they want to talk about, while others prefer to ease in and respond to gentle questions - either way is completely okay.

    I’ll ask about your hopes for therapy, your past experiences with it (if any), and begin getting a sense of how you move through the world - especially in your relationships, daily life, work, and the things that matter most to you.

    There’s no need to prepare or present yourself a certain way. We’ll move at your pace, and you’re welcome to share as much or as little as feels right. The goal is to begin building a foundation of trust and connection, together.

  • I'm really sorry you’ve been through that. It takes a lot of courage to even consider trying again, especially after feeling let down or hurt in a space that was supposed to feel safe.

    I work relationally, which means the relationship we build together is part of the healing itself. I care deeply about your past experiences in therapy (both the helpful and the hard) and I welcome any thoughts, concerns, or hesitations you bring into our work.

    If you've felt dismissed, misunderstood, or harmed in previous therapy, my hope is to offer a different experience: one grounded in attunement, trust, and repair. You deserve to feel safe, respected, and truly seen.

    To support that, I offer free consultations so you can get a felt-sense of what it might be like to work with me. If it feels like a good fit, that’s a wonderful start. If it doesn’t, I’m always happy to share referrals for other therapists who might better meet your needs. Your healing is the priority – even if it’s not with me.

  • That really depends on what you’re hoping to work on and what feels supportive for you.

    Some clients work with me for six months and feel ready to step away, while others choose to stay in therapy for several years. It all depends on your goals, what you’re carrying, and the kind of change you're looking for.

    The deep, relational work I specialize in (especially around complex trauma) often takes time. When we've built protective barriers over a lifetime, it can take care and consistency to safely reconnect with the parts of us that are ready to heal.

    I typically recommend starting with weekly sessions, especially in the beginning. As therapy progresses and you start noticing shifts in how you're feeling or responding to the world, we can move to biweekly sessions and eventually to as-needed (PRN) check-ins for ongoing support.

    I’m also considering adding therapy intensives to my offerings. An intensive is a focused period of deep work designed to dive into the core issues holding you back and help you take meaningful steps forward in a shorter time frame. This might be followed by monthly check-ins or follow-ups as needed.

    If an intensive sounds like something you’d be interested in, please feel free to reach out and let me know.

    There’s no one-size-fits-all timeline. Your process is your own, and I’ll be here to help you find a rhythm that feels right for you.

  • Yes, confidentiality is a core part of the therapeutic relationship. As a licensed Clinical Mental Health Counselor, I follow HIPAA (Health Insurance Portability and Accountability Act) guidelines and uphold the same standards of privacy as any other healthcare provider.

    That said, there are a few legal exceptions where I’m required to break confidentiality. These include:

    • If you are at immediate risk of seriously harming yourself or someone else

    • If you disclose abuse, neglect, or harm involving a vulnerable population, such as a child, elderly person, or person with a disability — even if you’re not the person causing the harm

    • If your records are subpoenaed by a court of law

    • If you share that you have a communicable disease that has not yet been reported to the health department

    These situations are rare, and you would never be caught off guard. If something needs to be reported, I will always do my best to talk with you about it first, unless there is an immediate safety concern that requires urgent action.

    My intention is always to be transparent, supportive, and collaborative, even when navigating these more sensitive areas.

  • At this time, I work exclusively with individual adults.

    That said, I hope to offer groups and retreats in the future. If you're curious about joining a group but not quite ready for individual therapy, feel free to reach out. I’d be happy to add you to my interest list and keep you in the loop when new offerings become available.

Still have questions?

Interested in working together but need a little more information? Check out our FAQs, and if you still have some unanswered questions, fill out some info and we will be in touch shortly! We can't wait to hear from you!